Customer Service
How to order online and checkout
Orders and Shipments
You can place an order online by clicking on the product and clicking the Add to Cart button
Yes, you need to create an account, enter an email address and a password. If you forget your password, you can recover it online.
By accessing your account area, you can change the shipping address of your goods.
Shipping costs depend on the area, they are divided into National, Calabria-Sicily and Sardinia, for Venice – Livigno-Trepalle-Campione d’Italia you need to request a cost estimate
In the menu area there is a Track Order link where you can check the status of your order by entering your order ID and registration email.
You can pay online through PayPal using any debit or credit card. You can also pay online via bank transfer. Please allow 3 business days for our staff to verify your payment.
Yes, all merchants with a VAT number are allowed to purchase. When ordering or creating an account, you can specify your VAT number, tax code, and SDI code.
Yes, it is possible that your order will arrive in one package.
Delivery times and returns of goods
Returns and delivery times
Delivery times with the courier are 2 to 3 working days for the islands 5 to 7 working days
If you receive the wrong item, shipping costs are paid by the seller. You will be contacted to receive information on returning the item and shipping the correct item.
If the order arrives damaged, it will be re-shipped at no additional cost. A photo of the damaged package can be included upon request by the seller.
To return the goods, send everything to
Atelier du Vintage Srls
Via Padre Raffaele 58,
86048 S. Elia a Pianisi (CB)
Email: info@ad20age.com
Tel:+39 351 952 0158
You can get assistance by contacting the number +39 351 952 0158
You can consult this page
In this case, call customer service, who will cancel the previously placed order and you will then be able to place a new order online.
To order a product not in stock, contact customer service at